| Position Characteristics |
Level 3 |
Level 2 |
Level 1 |
| Common Titles |
Director of Volunteer Services
Executive Director
Volunteer Management Consultant
Regional Director, Volunteer Resources
National Director, Volunteer Resources
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Manager, Volunteer Resources
Manager, Volunteer Services
Manager, Volunteer Development
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Administrator of Volunteer Resources
Co-ordinator of Volunteer Resources
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| Purpose |
Provides leadership for several departments or functions
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Manages the volunteer department for the organization
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Manages volunteer resources and develops the volunteer program for the organization
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| Planning |
Directs strategic planning, organizational and policy development for the organization
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Develops plans and strategies for the development and expansion of the volunteer resource base and volunteer opportunities within the organization
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Develops plans for the development of the volunteer resource base and volunteer opportunities within the organization.
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Needs Assessment
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Directs a proactive needs assessment process involving volunteers, clients, and referral agencies. Acts as internal consultant to senior management and the boardon matters pertaining to volunteerism.
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Manages a proactive needs assessment process involving volunteers, clients, and referral agencies. Acts as an internal consultant to departments. Develops consultative processes with clients for prioritizing needs.
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Conducts needs assessment and prioritization involving volunteers, clients, and referral agencies. Acts as an internal consultant within the organization.
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| Program Development/Job Design |
Directs the development of the volunteer program.Develops organizational infrastructure to adequately support the volunteer program.
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Develops the volunteer program programs to meet assessed needs of volunteers, clients and referral agencies including such things as: for volunteers - careers paths, job sharing, episodic volunteer opportunities, virtual volunteering opportunities, and family volunteering opportunities for client departments - volunteer training programs, and for referral agencies, partnership agreements. Determines staffing mix and develops staff position descriptions.
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Develops the volunteer program programs to meet assessed needs of volunteers, clients and referral agencies including such things as: for volunteers - careers paths, job sharing, episodic volunteer opportunities, virtual volunteering opportunities, and family volunteering opportunities for client departments - volunteer training programs, and for referral agencies, partnership agreements.
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| Recruitment |
Directs volunteer recruitment initiatives in Volunteer Services.
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Develops the overall recruitment strategy, identifies the general and targeted recruitment initiatives to be implemented by departmental staff.Assess results and identifies new strategies.
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Develops the overall recruitment strategy , Identifies the general and targeted recruitment initiatives to be implemented by departmental staff.
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| Interviewing/Screening |
Directs screening activities, ensuring that screening policies meet professional standards of practice.
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Develops screening procedures. Interviews and screens volunteers.
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Develops screening procedures.Interviews and screens volunteers.
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| Placement & Scheduling |
Develops outcome-based departmental standards with respect to placement and scheduling of volunteers.
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Consults with user department to develop departmental standards with respect to placement and scheduling of volunteers. Places volunteers, ensuring an effective match. Schedules volunteers.
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Places volunteers, ensuring an effective match.Schedules volunteers.
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| Orientation |
Provides information to the board and senior staff of the organization about the volunteer program, its impact and requirements for support.
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Develops and implements orientation programs for volunteers and for staff working with volunteers.
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Develops and implements orientation programs for volunteers and for staff working with volunteers.
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| Training |
Develops advanced training programs in specialized areas such as volunteer/staff relations. Trains staff within scope of responsibility.
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In collaboration with client departments, develops and co-ordinates the delivery of specialized training programs for volunteers.Trains staff within the volunteer department.
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In collaboration with client departments, develops and co-ordinates the delivery of specialized training programs for volunteers
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| Evaluation |
Determines overall evaluation strategy for the organization and oversees ongoing evaluation activities within scope of responsibility.
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Evaluates the success of the Volunteer Program in relation to planned outcomes and impact assessment.
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Evaluates the success of the Volunteer Program in relation to planned outcomes and impact assessment
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| Recognition |
Determines formal and informal recognition strategies.Directs Recognition Program within approved budget.
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Develops formal recognition programs for volunteers, client departments, referral agencies, and corporate partners. Ensures that volunteers receive informal recognition by encouraging client departments and providing ideas.
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Develops formal recognition programs for volunteers, client departments, referral agencies, and corporate partners. Ensures that volunteers receive informal recognition by encouraging client departments and providing ideas.
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| Policy/Procedure Development |
Develops an Organizational Philosophy of Volunteer Involvement.
Directs the development of a comprehensive set of policies, procedures, and standards within scope of responsibility.
Develops policies, procedures and standards for board, direct service, and partnership volunteers.
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Develops policies, procedures and standards within scope of responsibility.
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Participates in the development of policies, procedures and standards.
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| Advocacy |
Advocates for volunteerism within scope of responsibility.
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Advocates for volunteerism within the organization.
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Advocacy for volunteers.
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| Education and Training |
University Degree
Recognized certificate from a community college or university in the Administration of Volunteer Resources or equivalent professional development.
Advanced training in the administration of Volunteer Resources
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University Degree
Recognized certificate from a community college or university in the Administration of Volunteer Resources or equivalent professional development.
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High school diploma
Recognized certificate from a community college or university in the Administration of Volunteer Resources.
Equivalent combination of education/professional development.
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| Sphere of Responsibility |
national/regional/multi sitesenior official responsible for the function in the organization
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Large agency/one site manager responsible for the volunteer program in the organization
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Large agency/one site manager responsible for the volunteer program in the organization
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| Other Responsibilities |
may be responsible for related functions/ multiple responsibilities,
eg. spiritual care, business management, overall management of the organization
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may be responsible for some related functions,
eg. Fundraising, public relations, communication, marketing, special event planning
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Responsible for managing the volunteer resources for the organization
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| Staff |
supervises 5 or more staff
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Supervises up to 5 staff
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supervises up to 2 support staff
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| Volunteers - number |
in excess of 500 volunteers
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250 - 500 volunteers |
up to 250 volunteers
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| Volunteer Hours |
volunteer hours in excess of 70,000
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30,000- 70,000
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to 30,000
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| Budget |
over $300,000
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$100,000 to $300,000
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under $100,000
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| Risk |
manages high risk activities
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Manages moderate to high risk activities
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may manage some high risk activities
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| Partnerships, Sponsorships and Collaborations |
Explores and develops partnerships, sponsorships and collaborations with a numerous and varied organizations including corporate, educational institutions, non-profits, and government
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Explores and develops partnerships, sponsorships and collaborations with a numerous partnering organizations including corporate, educational institutions, non-profits, and government
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Explores and develops partnerships, sponsorships and collaborations, partnerships with several organizations
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| Program Maturity |
New volunteer programPotential for involving volunteers in innovative ways
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Well developed volunteer program with scope for enrichment, enhancement
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Well developed volunteer program, mainly maintenance
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| Program Complexity |
Highly specialized volunteer roles requiring high degree of training and/or targeted recruitment strategies, eg. Suicide prevention counselors, consumer education, palliative care mediators
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Volunteer assignments requiring some specialized training and supervision.
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Volunteer assignments requiring little specialized training and supervision, eg. Canvassing, special event, clerical support
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| Reporting Relationship |
Reports to the President, CEO, Vice President, or Chair of the Board
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Reports to a Director, Executive Director
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Reports to a Manager
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| Salary Ranges |
57,000 plus
|
42,000 - 57,000
|
27,000 - 42,000
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