Printer-friendly version

Position Profiles for the Profession

Position Characteristics Level 3 Level 2 Level 1
Common Titles Director of Volunteer Services
Executive Director
Volunteer Management Consultant
Regional Director, Volunteer Resources
National Director, Volunteer Resources
Manager, Volunteer Resources
Manager, Volunteer Services
Manager, Volunteer Development
Administrator of Volunteer Resources
Co-ordinator of Volunteer Resources
Purpose Provides leadership for several departments or functions
Manages the volunteer department for the organization
Manages volunteer resources and develops the volunteer program for the organization
Planning Directs strategic planning, organizational and policy development for the organization
Develops plans and strategies for the development and expansion of the volunteer resource base and volunteer opportunities within the organization
Develops plans for the development of the volunteer resource base and volunteer opportunities within the organization.
Needs Assessment
Directs a proactive needs assessment process involving volunteers, clients, and referral agencies. Acts as internal consultant to senior management and the boardon matters pertaining to volunteerism.
Manages a proactive needs assessment process involving volunteers, clients, and referral agencies. Acts as an internal consultant to departments. Develops consultative processes with clients for prioritizing needs.
Conducts needs assessment and prioritization involving volunteers, clients, and referral agencies. Acts as an internal consultant within the organization.
Program Development/Job Design Directs the development of the volunteer program.Develops organizational infrastructure to adequately support the volunteer program.
Develops the volunteer program programs to meet assessed needs of volunteers, clients and referral agencies including such things as: for volunteers - careers paths, job sharing, episodic volunteer opportunities, virtual volunteering opportunities, and family volunteering opportunities for client departments - volunteer training programs, and for referral agencies, partnership agreements. Determines staffing mix and develops staff position descriptions.
Develops the volunteer program programs to meet assessed needs of volunteers, clients and referral agencies including such things as: for volunteers - careers paths, job sharing, episodic volunteer opportunities, virtual volunteering opportunities, and family volunteering opportunities for client departments - volunteer training programs, and for referral agencies, partnership agreements.
Recruitment Directs volunteer recruitment initiatives in Volunteer Services.
Develops the overall recruitment strategy, identifies the general and targeted recruitment initiatives to be implemented by departmental staff.Assess results and identifies new strategies.
Develops the overall recruitment strategy , Identifies the general and targeted recruitment initiatives to be implemented by departmental staff.
Interviewing/Screening Directs screening activities, ensuring that screening policies meet professional standards of practice.
Develops screening procedures. Interviews and screens volunteers.
Develops screening procedures.Interviews and screens volunteers.
Placement & Scheduling Develops outcome-based departmental standards with respect to placement and scheduling of volunteers.
Consults with user department to develop departmental standards with respect to placement and scheduling of volunteers. Places volunteers, ensuring an effective match. Schedules volunteers.
Places volunteers, ensuring an effective match.Schedules volunteers.
Orientation Provides information to the board and senior staff of the organization about the volunteer program, its impact and requirements for support.
Develops and implements orientation programs for volunteers and for staff working with volunteers.
Develops and implements orientation programs for volunteers and for staff working with volunteers.
Training Develops advanced training programs in specialized areas such as volunteer/staff relations. Trains staff within scope of responsibility.
In collaboration with client departments, develops and co-ordinates the delivery of specialized training programs for volunteers.Trains staff within the volunteer department.
In collaboration with client departments, develops and co-ordinates the delivery of specialized training programs for volunteers
Evaluation Determines overall evaluation strategy for the organization and oversees ongoing evaluation activities within scope of responsibility.
Evaluates the success of the Volunteer Program in relation to planned outcomes and impact assessment.
Evaluates the success of the Volunteer Program in relation to planned outcomes and impact assessment
Recognition Determines formal and informal recognition strategies.Directs Recognition Program within approved budget.
Develops formal recognition programs for volunteers, client departments, referral agencies, and corporate partners. Ensures that volunteers receive informal recognition by encouraging client departments and providing ideas.
Develops formal recognition programs for volunteers, client departments, referral agencies, and corporate partners. Ensures that volunteers receive informal recognition by encouraging client departments and providing ideas.
Policy/Procedure Development Develops an Organizational Philosophy of Volunteer Involvement.

 Directs the development of a comprehensive set of policies, procedures, and standards within scope of responsibility.

Develops policies, procedures and standards for board, direct service, and partnership volunteers.
Develops policies, procedures and standards within scope of responsibility.
Participates in the development of policies, procedures and standards.
Advocacy Advocates for volunteerism within scope of responsibility.
Advocates for volunteerism within the organization.
Advocacy for volunteers.
Education and Training University Degree

Recognized certificate from a community college or university in the Administration of Volunteer Resources or equivalent professional development.

Advanced training in the administration of Volunteer Resources
University Degree

 Recognized certificate from a community college or university in the Administration of Volunteer Resources or equivalent professional development.
High school diploma

Recognized certificate from a community college or university in the Administration of Volunteer Resources.

 Equivalent combination of education/professional development.
Sphere of Responsibility national/regional/multi sitesenior official responsible for the function in the organization
Large agency/one site manager responsible for the volunteer program in the organization
Large agency/one site manager responsible for the volunteer program in the organization
Other Responsibilities may be responsible for related functions/ multiple responsibilities,
eg. spiritual care, business management, overall management of the organization
may be responsible for some related functions,
eg. Fundraising, public relations, communication, marketing, special event planning
Responsible for managing the volunteer resources for the organization
Staff supervises 5 or more staff
Supervises up to 5 staff
supervises up to 2 support staff
Volunteers - number in excess of 500 volunteers
250 - 500 volunteers up to 250 volunteers
Volunteer Hours volunteer hours in excess of 70,000
30,000- 70,000
to 30,000
Budget over $300,000
$100,000 to $300,000
under $100,000
Risk manages high risk activities
Manages moderate to high risk activities
may manage some high risk activities
Partnerships, Sponsorships and Collaborations Explores and develops partnerships, sponsorships and collaborations with a numerous and varied organizations including corporate, educational institutions, non-profits, and government
Explores and develops partnerships, sponsorships and collaborations with a numerous partnering organizations including corporate, educational institutions, non-profits, and government
Explores and develops partnerships, sponsorships and collaborations, partnerships with several organizations
Program Maturity New volunteer programPotential for involving volunteers in innovative ways
Well developed volunteer program with scope for enrichment, enhancement
Well developed volunteer program, mainly maintenance
Program Complexity Highly specialized volunteer roles requiring high degree of training and/or targeted recruitment strategies, eg. Suicide prevention counselors, consumer education, palliative care mediators
Volunteer assignments requiring some specialized training and supervision.
Volunteer assignments requiring little specialized training and supervision, eg. Canvassing, special event, clerical support
Reporting Relationship Reports to the President, CEO, Vice President, or Chair of the Board
Reports to a Director, Executive Director
Reports to a Manager
Salary Ranges 57,000 plus
42,000 - 57,000
27,000 - 42,000