Key Element
|
Knowledge |
Skills |
Abilities
|
1. Main purpose:
With the support of
management and board,
develops a vision for
volunteerism in the
organization. Mobilises
and manages volunteers
to enhance the vision and
mission of the organization.
Introduces and ensures
effective volunteer
management practices and
standards in the organization.
|
• Strategic Planning
• Volunteer Resources
Management Theory
and Practice
• CAVR Standards of
Practice, Dimensions
of Ethical Conduct
• Canadian Code for
Volunteer Involvement
|
• Leadership
• Advocacy
• Communication
• Negotiation
• Relationship building
• Presentation
• Networking
• Marketing
• Auditing
• Assessment
|
• articulate a vision for the
volunteer program
• model volunteering
through their personal
philosophy and
commitment to
volunteering
• introduce effective
volunteer resources
management practices to
an organization.
• assess program against
recognised standards
• secure the support of
senior management and
board
• develop a support base
within the organization
|
2. Program Administration
Planning
|
Management theory
• Planning methodologies
|
• Strategic thinking
• Analytical
|
• Identify key program
considerations
• Write goals, objectives
and action plans
|
| Budgeting |
• Financial Management
Practices
|
• Analytical
• Estimating
• Forecasting
|
• Anticipate resource
requirements
• Estimate costs
• Secure resources through
creative means
|
Policy Development
|
• Policy Development
|
• Writing
• Process management/
Improvement
|
• write policies and
procedures
• develop forms
|
| Record keeping |
• Relevant Legislative
requirements
• Organizational
requirements
• Electronic and manual
records management
systems
• Computer applications
for Volunteer Resources
Management
|
• Computer
• File management
• Organizational
• Detail oriented
Practical application
skills including:
• Database design
• Spreadsheets
• Word Processing
• Website design and
maintenance
• E-mail
|
• Design and implement
effective record keeping
systems
• Ability to utilise
computer technology to
enhance all aspects of the
volunteer program and its
administration
|
3. Job Design |
• Volunteer Resources
Management Literature
• Elements of an
assignment description
• Risk Management
• Job Enrichment
• Career Pathing
• Demographics and
trends
|
• Consulting
• Problem-solving
• Analytical
• Creative thinking
|
• Assist staff/clients
articulate and identify
needs
• Analyse and priorize
needs
• Identify how volunteers
can address needs
• Analize risks and build
in risk management
strategies
• develop meaningful
volunteer roles that meet
client, staff and volunteer
needs.
|
4. Recruitment |
• Community resources
• Marketing theory and
practice
• Partnerships and
Collaborations
|
• Writing
• Public Speaking
• Public relations
• Advertising
• Media relations
• Team
|
• Identify target groups
• Develop recruitment
initiatives and materials
and displays geared to
defined target groups
• Design effective ads,
PSA’s, and other
recruitment materials
• Write a media release
• Work with community
organizations to recruit and
provide opportunities for
volunteers
• Involve current internal
resources in recruitment
• Identify potential
partnerships
• Develop framework and
parameters for
collaboration
|
5. Screening |
• National campaign on
screening
• Screening tools and
techniques
• High risk behaviours
• Risk management
• Interviewing techniques
• Human Rights legislation
|
• Interviewing
|
• Ability to identify red
flags throughout the
screening process, on
applications and during
interviews
• Ability to assess
applicant’s knowledge,
skills, abilities and
motivation
• Ability to draw out
important information
during a reference check
|
6. Matching and Placement |
• Motivations for
Volunteering
• Adult learning principles
|
• Assessment skills
• Matching volunteers
with appropriate
assignments/roles
• Presentation
Training design
• Writing
• Audio Visual
|
• Matching volunteer
skills and interests to
available opportunities
• Identify when it is
desirable to attempt to
develop new
opportunities to utilize a
volunteer’s skills
• Design and deliver
individual and group
orientations
• Develop orientation
materials
• Utilize a variety of
media for orientation
• Develop appropriate
training procedures
|
7. Supervision and Monitoring |
• Management theory
around effective
supervision and
performance management
• Volunteer management
theory and practice
|
• Problem solving
• Interpersonal skills
• Coaching
• Advocacy
|
• Receive and give
feedback from
volunteers and clients
• Coach supervising staff
• Analyze and solve
problems
• Handle disciplinary
matters with tact and
diplomacy
• Redirect or terminate
volunteers
|
8. Evaluation |
• Evaluation theory and
practice
|
• Analytical
• Interpersonal skills
|
• Apply evaluation theory
in a meaningful way to
the volunteer program
• Conduct evaluations of
the volunteers as
required
|
9. Recognition |
• Volunteer Motivations
• Demographics and trends
|
• Event management
• Public relations
• Communication
|
• Provide formal and
informal recognition for
volunteers
|
10. Volunteer/ Staff relations |
• Staff attitudes and
motivations
• Adult learning theory
|
• Relationship building
• Team building
• Conflict resolution
• Group facilitation
|
• Develop strategies for
overcoming myths and
barriers to volunteer
involvement
|
