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Knowledge, Skills, and Abilities

Key Element
Knowledge Skills Abilities

1. Main purpose:

With the support of
management and board,
develops a vision for
volunteerism in the
organization. Mobilises
and manages volunteers
to enhance the vision and
mission of the organization.
Introduces and ensures
effective volunteer
management practices and
standards in the organization.
• Strategic Planning
• Volunteer Resources
   Management Theory
   and Practice
• CAVR Standards of
   Practice, Dimensions
   of Ethical Conduct
• Canadian Code for
   Volunteer Involvement
• Leadership
• Advocacy
• Communication
• Negotiation
• Relationship building
• Presentation
• Networking
• Marketing
• Auditing
• Assessment

• articulate a vision for the
  volunteer program
• model volunteering
  through their personal
  philosophy and
  commitment to
  volunteering
• introduce effective
  volunteer resources
  management practices to
  an organization.
• assess program against
  recognised standards
• secure the support of
  senior management and
  board
• develop a support base
  within the organization

2. Program Administration


Planning



Management theory

• Planning methodologies


• Strategic thinking
• Analytical



• Identify key program
   considerations
• Write goals, objectives
   and action plans
Budgeting
• Financial Management 
   Practices

• Analytical
• Estimating
• Forecasting

• Anticipate resource
  requirements
• Estimate costs
• Secure resources through
   creative means

Policy Development
• Policy Development
• Writing
• Process management/
   Improvement

• write policies and
   procedures
• develop forms

Record keeping • Relevant Legislative
  requirements
• Organizational
  requirements
• Electronic and manual
  records management
  systems

• Computer applications
  for Volunteer Resources
  Management

• Computer
• File management
• Organizational
• Detail oriented

  Practical application
  skills including:
• Database design
• Spreadsheets
• Word Processing
• Website design and
  maintenance
• E-mail

• Design and implement
  effective record keeping
  systems
• Ability to utilise
  computer technology to
  enhance all aspects of the
  volunteer program and its
  administration

3. Job Design

• Volunteer Resources
  Management Literature
• Elements of an
  assignment description
• Risk Management
• Job Enrichment
• Career Pathing
• Demographics and
  trends
• Consulting
• Problem-solving
• Analytical
• Creative thinking

• Assist staff/clients
  articulate and identify
  needs
• Analyse and priorize
  needs
• Identify how volunteers
  can address needs
• Analize risks and build
  in risk management
  strategies
• develop meaningful
  volunteer roles that meet
  client, staff and volunteer
  needs.

4. Recruitment

• Community resources
• Marketing theory and
  practice
• Partnerships and
  Collaborations
• Writing
• Public Speaking
• Public relations
• Advertising
• Media relations
• Team

• Identify target groups
• Develop recruitment
  initiatives and materials
  and displays geared to
  defined target groups
• Design effective ads,
  PSA’s, and other
  recruitment materials
• Write a media release
• Work with community
  organizations to recruit and
  provide opportunities for
  volunteers
• Involve current internal
  resources in recruitment
• Identify potential
  partnerships
• Develop framework and
  parameters for
  collaboration

5. Screening

• National campaign on
  screening
• Screening tools and
  techniques
• High risk behaviours
• Risk management
• Interviewing techniques
• Human Rights legislation
• Interviewing

• Ability to identify red
  flags throughout the
  screening process, on
  applications and during
  interviews
• Ability to assess
  applicant’s knowledge,
  skills, abilities and
  motivation
• Ability to draw out
  important information
  during a reference check

6. Matching and Placement

• Motivations for
  Volunteering
• Adult learning principles
• Assessment skills
• Matching volunteers
  with appropriate
  assignments/roles
• Presentation
  Training design
• Writing
• Audio Visual

• Matching volunteer
  skills and interests to
  available opportunities
• Identify when it is
  desirable to attempt to
  develop new
  opportunities to utilize a
  volunteer’s skills
• Design and deliver
  individual and group
  orientations
• Develop orientation
  materials
• Utilize a variety of
  media for orientation
• Develop appropriate
  training procedures

7. Supervision and Monitoring

• Management theory
  around effective
  supervision and
  performance management
• Volunteer management
  theory and practice
• Problem solving
• Interpersonal skills
• Coaching
• Advocacy

• Receive and give
  feedback from
  volunteers and clients
• Coach supervising staff
• Analyze and solve
  problems
• Handle disciplinary
  matters with tact and
  diplomacy
• Redirect or terminate
  volunteers

8. Evaluation

• Evaluation theory and
  practice
• Analytical
• Interpersonal skills

• Apply evaluation theory
  in a meaningful way to
  the volunteer program
• Conduct evaluations of
  the volunteers as
  required

9. Recognition

• Volunteer Motivations
• Demographics and trends

• Event management
• Public relations
• Communication

• Provide formal and
  informal recognition for
  volunteers

10. Volunteer/ Staff relations

• Staff attitudes and
  motivations
• Adult learning theory

• Relationship building
• Team building
• Conflict resolution
• Group facilitation

• Develop strategies for
  overcoming myths and
  barriers to volunteer
  involvement