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URL: http://www.cavrcanada.org/cgi/page.cgi?_id=18
| Position Characteristics | Level 3 | Level 2 | Level 1 |
| Common Titles | Director of Volunteer Services Executive Director Volunteer Management Consultant Regional Director, Volunteer Resources National Director, Volunteer Resources |
Manager, Volunteer Resources Manager, Volunteer Services Manager, Volunteer Development |
Administrator of Volunteer Resources Co-ordinator of Volunteer Resources |
| Purpose | Provides leadership for several departments or functions |
Manages the volunteer department for the organization |
Manages volunteer resources and develops the volunteer program for the organization |
| Planning | Directs strategic planning, organizational and policy development for the organization |
Develops plans and strategies for the development and expansion of the volunteer resource base and volunteer opportunities within the organization |
Develops plans for the development of the volunteer resource base and volunteer opportunities within the organization. |
| Needs Assessment |
Directs a proactive needs assessment process involving volunteers, clients, and referral agencies. Acts as internal consultant to senior management and the boardon matters pertaining to volunteerism. |
Manages a proactive needs assessment process involving volunteers, clients, and referral agencies. Acts as an internal consultant to departments. Develops consultative processes with clients for prioritizing needs. |
Conducts needs assessment and prioritization involving volunteers, clients, and referral agencies. Acts as an internal consultant within the organization. |
| Program Development/Job Design | Directs the development of the volunteer program.Develops organizational infrastructure to adequately support the volunteer program. |
Develops the volunteer program programs to meet assessed needs of volunteers, clients and referral agencies including such things as: for volunteers - careers paths, job sharing, episodic volunteer opportunities, virtual volunteering opportunities, and family volunteering opportunities for client departments - volunteer training programs, and for referral agencies, partnership agreements. Determines staffing mix and develops staff position descriptions. |
Develops the volunteer program programs to meet assessed needs of volunteers, clients and referral agencies including such things as: for volunteers - careers paths, job sharing, episodic volunteer opportunities, virtual volunteering opportunities, and family volunteering opportunities for client departments - volunteer training programs, and for referral agencies, partnership agreements. |
| Recruitment | Directs volunteer recruitment initiatives in Volunteer Services. |
Develops the overall recruitment strategy, identifies the general and targeted recruitment initiatives to be implemented by departmental staff.Assess results and identifies new strategies. |
Develops the overall recruitment strategy , Identifies the general and targeted recruitment initiatives to be implemented by departmental staff. |
| Interviewing/Screening | Directs screening activities, ensuring that screening policies meet professional standards of practice. |
Develops screening procedures. Interviews and screens volunteers. |
Develops screening procedures.Interviews and screens volunteers. |
| Placement & Scheduling | Develops outcome-based departmental standards with respect to placement and scheduling of volunteers. |
Consults with user department to develop departmental standards with respect to placement and scheduling of volunteers. Places volunteers, ensuring an effective match. Schedules volunteers. |
Places volunteers, ensuring an effective match.Schedules volunteers. |
| Orientation | Provides information to the board and senior staff of the organization about the volunteer program, its impact and requirements for support. |
Develops and implements orientation programs for volunteers and for staff working with volunteers. |
Develops and implements orientation programs for volunteers and for staff working with volunteers. |
| Training | Develops advanced training programs in specialized areas such as volunteer/staff relations. Trains staff within scope of responsibility. |
In collaboration with client departments, develops and co-ordinates the delivery of specialized training programs for volunteers.Trains staff within the volunteer department. |
In collaboration with client departments, develops and co-ordinates the delivery of specialized training programs for volunteers |
| Evaluation | Determines overall evaluation strategy for the organization and oversees ongoing evaluation activities within scope of responsibility. |
Evaluates the success of the Volunteer Program in relation to planned outcomes and impact assessment. |
Evaluates the success of the Volunteer Program in relation to planned outcomes and impact assessment |
| Recognition | Determines formal and informal recognition strategies.Directs Recognition Program within approved budget. |
Develops formal recognition programs for volunteers, client departments, referral agencies, and corporate partners. Ensures that volunteers receive informal recognition by encouraging client departments and providing ideas. |
Develops formal recognition programs for volunteers, client departments, referral agencies, and corporate partners. Ensures that volunteers receive informal recognition by encouraging client departments and providing ideas. |
| Policy/Procedure Development | Develops an Organizational Philosophy of Volunteer Involvement. Directs the development of a comprehensive set of policies, procedures, and standards within scope of responsibility. Develops policies, procedures and standards for board, direct service, and partnership volunteers. |
Develops policies, procedures and standards within scope of responsibility. |
Participates in the development of policies, procedures and standards. |
| Advocacy | Advocates for volunteerism within scope of responsibility. |
Advocates for volunteerism within the organization. |
Advocacy for volunteers. |
| Education and Training | University Degree Recognized certificate from a community college or university in the Administration of Volunteer Resources or equivalent professional development. Advanced training in the administration of Volunteer Resources |
University Degree Recognized certificate from a community college or university in the Administration of Volunteer Resources or equivalent professional development. |
High school diploma Recognized certificate from a community college or university in the Administration of Volunteer Resources. Equivalent combination of education/professional development. |
| Sphere of Responsibility | national/regional/multi sitesenior official responsible for the function in the organization |
Large agency/one site manager responsible for the volunteer program in the organization |
Large agency/one site manager responsible for the volunteer program in the organization |
| Other Responsibilities | may be responsible for related functions/ multiple responsibilities, eg. spiritual care, business management, overall management of the organization |
may be responsible for some related functions, eg. Fundraising, public relations, communication, marketing, special event planning |
Responsible for managing the volunteer resources for the organization |
| Staff | supervises 5 or more staff |
Supervises up to 5 staff |
supervises up to 2 support staff |
| Volunteers - number | in excess of 500 volunteers |
250 - 500 volunteers | up to 250 volunteers |
| Volunteer Hours | volunteer hours in excess of 70,000 |
30,000- 70,000 |
to 30,000 |
| Budget | over $300,000 |
$100,000 to $300,000 |
under $100,000 |
| Risk | manages high risk activities |
Manages moderate to high risk activities |
may manage some high risk activities |
| Partnerships, Sponsorships and Collaborations | Explores and develops partnerships, sponsorships and collaborations with a numerous and varied organizations including corporate, educational institutions, non-profits, and government |
Explores and develops partnerships, sponsorships and collaborations with a numerous partnering organizations including corporate, educational institutions, non-profits, and government |
Explores and develops partnerships, sponsorships and collaborations, partnerships with several organizations |
| Program Maturity | New volunteer programPotential for involving volunteers in innovative ways |
Well developed volunteer program with scope for enrichment, enhancement |
Well developed volunteer program, mainly maintenance |
| Program Complexity | Highly specialized volunteer roles requiring high degree of training and/or targeted recruitment strategies, eg. Suicide prevention counselors, consumer education, palliative care mediators |
Volunteer assignments requiring some specialized training and supervision. |
Volunteer assignments requiring little specialized training and supervision, eg. Canvassing, special event, clerical support |
| Reporting Relationship | Reports to the President, CEO, Vice President, or Chair of the Board |
Reports to a Director, Executive Director |
Reports to a Manager |
| Salary Ranges | 57,000 plus |
42,000 - 57,000 |
27,000 - 42,000 |